A powerful update to the Callmaker Dialer

New release: Callmaker 1.39 – Powerful overview and smoother workflows

Release date: 2024-04-17

Experience the dashboard of the future in your Callmaker Dialer

With the latest Callmaker update, we’ve improved the admin tools to give you unrivalled overview and control. Our new dashboard lets you create a tailor-made control panel where you can monitor everything that’s happening in real time. See user activity live, send messages instantly and get an immediate visual sense of what your agents are seeing through dynamic screenshots.

• Live timing tool: See how long each agent has been on a call or working on a customer card.
• Customisable statistics: Visual representation with customisable charts and KPI gauges for order volumes, customer card handling and hit rate.
• Full-screen mode: Perfect for sharing information on large screens and improving team visibility and collaboration.

Network quality meter – better connectivity and support

Understand your connection better! Our new network quality meter helps admins and agents alike to identify connection problems quickly. With this information you can decide whether it’s time to contact support or whether it’s a local issue that needs fixing.

Autopilot – smarter and more customisable than ever

Thanks to your valuable feedback, we’ve enriched our Autopilot with new features:

• Calendar integration: Sync with your calendar to maximise efficiency.
• Flexible email options: Send customised emails automatically when bookings are made.
• Data integration: More efficient use of list data for fine-tuned workflows.

Clearer user view for projects and campaigns

We’ve also improved how users’ links to projects and campaigns are displayed, making it simpler and clearer to understand how access rights are inherited and managed within the system.

Discover how Callmaker 1.39 can transform the way you work and monitor your teams. For more information and details about the update, get in touch and we’ll show you.