More than 10 new features in Callmaker 1.45

The latest version of Callmaker shows clearly where the platform is heading:
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1. More automation
2. Better support for agents
3. Smarter tools for both outbound and incoming calls.

The Best Dialer 2026 is here!

Callmaker 1.45 isn’t just a technical update. It’s a release that makes everyday work easier for sales teams, booking teams, customer service and organisations that work in a structured way with calls as a central part of their sales process.

The Best Dialer 2026 brings new opportunities to optimise your business and increase efficiency.

The focus is on three things: creating better customer conversations, giving administrators more control and helping agents work faster, more clearly and more consistently.

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What’s new, in brief

• AI and transcription: improved options for transcription, anonymisation, language support and AI-based review.
• Agent scripts: scripts directly in Callmaker, adapted with customer data and available in the agent’s workflow.
• Smarter inbound: easier handling of incoming and missed calls, including follow-up and linking to customer cards.
• Searchable phone calls: a better overview of actual calls, including those made from the dial pad.
• Audio device selector: choose your microphone and audio device directly in Callmaker and reduce common audio problems.
• Autopilot and Action Flows: more ways to automate workflows, integrations and user triggers.
• A more stable platform: over 50 bug fixes and improvements in calls, booking, statistics, filtering and the interface.
  
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AI transcription that creates more value after the call

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Transcription is becoming ever more important for companies that want to understand what actually happens in their customer conversations. In Callmaker 1.45, the transcription feature has gained several new capabilities, including anonymisation of sensitive information, support for different transcription languages and real-time transcription for operations that don’t use call recording.

This opens the way for better quality assurance, smoother follow-up and new kinds of AI support. For example, AI can be used for order review, coaching and call analysis – without the team having to do more manual work.

For sales organisations, AI isn’t just about automation. It’s about making every call more useful – even after the call has ended.

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Agent scripts directly in Callmaker

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With the new script feature, administrators can set up scripts for agents to follow directly in Callmaker. Scripts can be shown as a larger field on the customer card or as a pop-up the agent brings up when needed.

Scripts can also adapt to customer data, such as the customer’s name, in the same way as dynamic SMS texts. This lets the team work more consistently without losing the feel of a personal customer conversation.

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Smoother handling of incoming calls

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For organisations working with incoming calls, quick follow-up is crucial. In Callmaker 1.45 it’s easier to link incoming calls to the right customer card, create a new customer card when needed and handle missed calls afterwards.

This means fewer calls fall through the cracks. The agent can call the customer back from the inbound history and then mark the case as handled. At the same time, team leaders and administrators get a clearer overview of what has actually been followed up.

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Search actual phone calls – not just customer card handling

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Callmaker previously had a search function that in practice searched customer card handling. In version 1.45 this is separated more clearly: the previous function becomes Search customer card handling, while the new Search phone calls function actually searches among calls.

This makes it easier to follow up all call activity – including calls made from the dial pad on the home screen. For operations where calls are an important part of sales, booking or customer contact, this gives better traceability and a more complete history.

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Choose your microphone and audio device directly in Callmaker

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Audio problems can eat up a lot of time in a sales team. That’s why Callmaker 1.45 includes a long-awaited audio device selector for the CM phone. Users can choose which microphone and audio device to use directly in Callmaker.

There’s also a visual preview showing whether the microphone is picking up sound. This reduces dependence on the browser’s or operating system’s audio settings and makes it easier to get started with the right device.

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Autopilot: more automation around every customer journey

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Callmaker’s Action Flows have gained several new capabilities, including support for typed variables, more precise scheduling, manual user triggers, handling of inbound users and improved integration responses.

This makes it possible to build more advanced flows around things like follow-up, integrations, internal work steps and user interactions. The result is less admin and more processes that genuinely run themselves.

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More control for administrators

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Version 1.45 also contains improvements that make administration clearer. A new change log shows when settings were changed and by whom. This gives better control, especially in organisations where several people work with system settings.

There’s also support for syncing field data between customer card, order and booking. This can reduce duplicate work and help keep information up to date in more places in the system.

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Over 50 improvements under the bonnet

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Besides the visible new features, Callmaker 1.45 contains over 50 bug fixes and improvements. These cover, among other things, call handling, recording linkage, answering machine detection, the predictive dialer, booking and calendar, statistics, export, filtering, the interface and data integrity.

For users, this means a more stable and consistent platform. For the business, it means Callmaker continues to develop in both functionality and reliability.

Callmaker for companies that want to work smarter with calls

Callmaker is built for organisations that want more than a phone solution. The platform combines dialer, customer cards, workflows, booking, call history, statistics and automation in one cohesive system.

With Callmaker 1.45, the platform becomes even stronger for companies that want to improve their call processes, increase control over their customer conversations and give their teams better tools for everyday work.

With the latest update, Callmaker 1.45 offers a range of improvements that make customer communication simpler and more efficient. Users will notice the difference through improved usability and more features that make work processes easier. This lets companies focus more on building relationships with their customers and less on technical challenges. Explore how Callmaker can make a difference for your team and your business!Book a demo of Callmaker https://www.callmaker.se/en/kontakt/