v 1.43 2025-06-09

It is now possible to add a new module - AI Answering Machine Detection (AMD) which automatically filters upwards up to 99% of all answering machines in just 1,7 seconds. As an admin you can toggle whether agents should hear the call while the AI works or not.

v 1.43 2025-06-09

It is now possible to enable the concept of a personal queue for agents. What this means is agents can make a search and populate their queue with the result and the process the customer cars in the queue one by one. Very useful if for instance a booking has been made and you want to see if you can make additional bookings in the vicinity or if for other reasons you want to process a special sub segment or in a special order. Customer cars are added to the queue through search or through an Autopilot. If for instance you want to add live leads you can have an Autopilot receiving web calls and then add the incoming lead to the queue of an eligible agent thereby making sure it is called nearly instantly.

v 1.43 2025-06-09

When an agent enters data in a customer card this is now autosaved as the agents makes changes and not saved at the end of the processing of that customer card.

v 1.43 2025-06-09

When an agent enters data in a customer card this is now autosaved as the agents makes changes and not saved at the end of the processing of that customer card.

v 1.43 2025-06-09

When an agent enters data in a customer card this is now autosaved as the agents makes changes and not saved at the end of the processing of that customer card.

v 1.43 2025-06-09

The new step category Request to external application ties together the ability to send webhooks and receive callbacks, use of templates, use HMAC for validation and few more bits and bobs that turns Autopilots into very versatile integration tools. We can now also push data to a user from the back end making for more live integrations.

v 1.43 2025-06-09

The new step category Request to external application ties together the ability to send webhooks and receive callbacks, use of templates, use HMAC for validation and few more bits and bobs that turns Autopilots into very versatile integration tools. We can now also push data to a user from the back end making for more live integrations.

v 1.43 2025-06-09

We have added several new step types to our Autopilots to enable even more advanced capabilities, including loops, pauses and end with an explicit fail. We also added the ability to export recorded calls from an Autopilot.

v 1.43 2025-06-09

Now you don't have to look around different places for settings buried deep within the user settings. Data fields, user fields, workflow fields, templates and layouts are now much easier to find, create and edit from the admin settings menu.

v 1.43 2025-06-09

As an admin you can now directly create new and edit existing search presets. Search presets populate different UI elements with data, such as search portals on the customer card display my upcoming callbacks, meetings etc. or the customer cars I have called today.

v 1.43 2025-06-09

You can now search explicitly for bookings attendee status meaning it's a breeze to see which meetings have yet to be confirmed by the attendees and need an extra call.

v 1.43 2025-06-09

We continue to add more triggers and actions to our Zapier integration enabling even more advanced automations and integrations with other systems. To see the complete list visit:

v 1.43 2025-06-09

To increase flexibility for different scenarios it is now possible to start an SMS conversation, as used for instance for order signing, from within an Autopilot.

v 1.42 2024-12-17

To further simplify the handling of outbound and inbound caller id:s we have created a new unified view that gives you the full story on your active and available caller id:s at a glance. Form here caller id:s can be assigned, deactivated or deactivated for outbound only (quarantine). It also makes it easier to manage the personal number and personal inbound assignment of caller id:s.

v 1.42 2024-12-17

In Callmaker it has always been easy to assign users and admins to the right access level with regards to which campaigns and corresponding data the users should have access to, simply drag and drop where you want them, system level, workflow level or campaignlevel.

We have now added the possibility of creating custom fuction scopes and assign them to users. If for instance you want a user to be able to have access to some parts of the coaching experience available to admins that is now easy. Or if you want to give a business partner limited access to data within their campaigns you can now set it up with a few clicks.

v 1.42 2024-12-17

The DNC parts are vastly expanded. Now you can import numbers straight into a DNC list, choose which colums or let Callmaker identify all valid phone numbers in your file. The option add numbers manually to a DNC list one by one has been added. The ability to update or replace the contents of a DNC-list makes for a much better experience when using DNC lists in Autopilots. 

v 1.42 2024-12-17

Wide search option for inbound calls: You can now give agents wider access to search for customer cars when they receive inbound calls than they would normally have to avoid not being able to bring up the inbound caller customer card due to access restrictions aimed at outbound work.

Re-send order confirmation SMS:es: Sometimes an operator experiences trouble within their infrastructure. When happens it is now easy to trigger re sending of order SMS:es to affected customers.

Clean up of admin settings menu with functional groupings for a better experience.

General performance enhancements and bug fixes. 

v 1.41 2024-10-15

Previously in Callmaker an order would only be created once a customer card was finished by the agent with ordering contents. It is now possible to create one or several orders without finishing the customer card bringing increased flexibility. The created orders can even be edited directly from the customer card or you can implement and Autopilot that initiates a two way conversation with an external API when the order is created.

v 1.41 2024-10-15

You can now create your own custom order sub statuses, making it easy to implement progressive stages in the sales process. You can assign transitory or definitive status to the statuses to indicate when the sale is finished.

v 1.41 2024-10-15

If for instance you want to make an appointment that also has order contents you can now create both an order and an appointment from the same card at the same time.

v 1.41 2024-10-15

The Autopilot automation feature now supports filtering that lets you implement IF statements into your automations, meaning fewer autopilots can now achieve the same results and entirely new workflows are possible. The new loop function make it possible to implement a wealth of new behaviors in the autopilots, from looping over a search result or implement a polling loop in conjuction with the new External API call function.

v 1.41 2024-10-15

For those of our customers that use Zapier for their automation and integration needs there are now a handful of new features that aid in the export of data. For instance you can set up a daily workflow that exports yesterdays orders, send them to a google drive and then mail a copy. This is also possible with bookings and statistics.

v 1.41 2024-10-15

You now have the option to set a fixed number of seconds your agents have to set a status on a customer card once the phone call is hung up. If the card is not processed during this time window it will receive an "unfinished processing" status that allows the user to return and set the correct status at a later time.

v 1.41 2024-10-15

Sometimes agents forget to set a proper status to their active customer card and instead leaves by quitting the browser or shutting the window where Callmaker is running. These cards now get assigned an "unfinished processing" status that can be searched by admins or users to make sure no business goes unfinished.

v 1.40 2024-06-13

If you are using Astrid as your AI coach you can now have a much richer experience. There is now a new dashboard element to display your daily coaching. You can also decide to display a users daily coaching for a fixed period directly after login, to make sure it's read. Additionally Astrid can rate calls giving you an easy way to get average call ratings for different call typers by user, for instance User A has an average of 3,2 for calls ending in a negative status and User B has an average of 4,1. Astrid can also set orders to confirmed status by listening and making sure they conform to the template that has been set.

v 1.40 2024-06-13

All admins have their own favorite KPI:s and sometimes that means you want to tweak an existing one or create a wholly new one. Now you can!

v 1.40 2024-06-13

In addition to being able to forward a call to an arbitrary number you can now define preset destinations that can be either phone numbers or inbounds in the CallMaker system or you can choose to forward calls to colleagues that have personal numbers.

v 1.40 2024-06-13

As an admin you can now create multiple dashboards for your users. Both admin and user can decide whether to log in to the dashboard or the your campaigns view. Dashboards can contain elements such as statistics or searches. For instance a search of my personal recalls the coming week or all my recent orders or why not all the customer cards I worked on today.

v 1.40 2024-06-13

In this latest release we have moved from Angular 17 to 18 and we have started the implementation of Signals throughout the front end. For you as a user that means vastly speedier and more responsive UI than before, and that was already pretty quick!

v 1.39 2024-04-17

Admins dashboard can be populated with a monitor element that gives you instant visibility on what every user is doing and has been doing and also lets you take action.

v 1.39 2024-04-17

Admins now have access to a new are where they can create an infinite number of dashboard layouts and populate them with elements that let them have their KPI:s at their fingertips.

v 1.39 2024-04-17

Improvements include sending URLs, attach data from the calendar resource, new send mail alternatives when booking appointments and use list meta data.

v 1.39 2024-04-17

Both admins and users can now view the quality of their network connection.

v 1.39 2024-04-17

CallMaker now displays the users that are explicitly linked to the workflow you are viewing and the ones that are inherited from the hierarchy above in a clearer fashion.

v 1.38 2024-03-06

CallMaker now generates a reciept in response to an SMS accept that can be sent back to the customer.

v 1.38 2024-03-06

You can now create a booking on a customer card and also ad a recall to that card for further communication with that customer.

v 1.38 2024-03-06

Admin can now easily search though all archived lists without having to manually select each one.

v 1.38 2024-03-06

Users can now filter which campaign under a parent project they wish to search in.

v 1.38 2024-03-06

You can now enable a mandatory check on fields that make them required to complete an order or a booking.

v 1.38 2024-03-06

You can now choose to enable shortcuts, with full control over which functions get a shortcut and with what key. If a shortcut has multiple options, like phone numbers to dial, you are presented with an enumerated list of options that lets you just hit the number key to select the right option.

v 1.37 2024-01-10

Now you can send and recieve SMS in a conversation with a customer. You can easily set up and edit templates to use conveniently pre formatted messages. This includes sophisticated features that let you flexibly list the contents of an order or include the link to the generated receipt.

v 1.37 2024-01-10

With the basic building blocks of Events, Schedules, Filters, Search and API-calls you can build workflows that automate repetitive or complex tasks and let you focus on what is important.

Common use cases include sending SMS or mail communications depending on which criteria is met, reactive leads or move leads to the next stage. But really the only thing that sets the limit is your imagtionation.

v 1.37 2024-01-10

New elements to populate your customer card designs with include:
- Order log
- SMS conversations
- Smart link button -> Connect a button to a data template that combines with customer data to make it possible to access almost any external system using data in CallMaker.
- Search modules that can contain the updated result of a query of your choice; want to show the last ten orders? It's done. 

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