A powerful update to CallMaker Dialer

New Release: CallMaker 1.39 - Powerful Overview and Smoother Workflows

Release date: 2024-04-17

Experience the Dashboard of the Future in your CallMaker Dialer

With the latest update of CallMaker, we have improved the admin tools to provide an unprecedented overview and control. Our new Dashboard allows you to create a customized dashboard where you can monitor everything that happens in real-time. See user activity live, send messages instantly, and get an instant visual idea of what your agents are seeing through dynamic screenshots.

• Live Timing tool: See how long each agent has been on a call or working on a customer card.
• Customizable Statistics: Visual representation with customizable graphs and KPI metrics for order volumes, customer card processing and hit rate.
• Full-screen mode: Ideal for splitting information across large screens and improving team transparency and collaboration.

Network Quality Meter - Improved Connectivity and Support

Understand your connection better! Our new network quality meter helps both admins and agents quickly identify connectivity issues. With this information, you can determine if it's time to contact support or if it's a local issue that needs to be addressed.

Autopilot - Smarter and More Adaptable than Ever

With your valuable feedback, we have enriched our Autopilot with new features:

• Calendar integration: Synchronize with your calendar to maximize efficiency.
• Flexible Email Options: Send customized emails automatically upon booking.
• Data integration: More efficient use of list data for fine-tuned workflows.

Clearer User View for Projects and Campaigns

We have also improved the way users' links to projects and campaigns are displayed, to make it easier and clearer to understand how access rights are inherited and managed within the system.

Experience how CallMaker 1.39 can transform the way you work and monitor your teams. For more information and details about the update, contact us and we'll show you.