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Inbound

Connect inbound loops to projects and give multiple agents access. Inbound calls can be answered by agents wherever they are in the system.

Smart inbound

Taking care of callbacks immediately gives you improved results. The inbound feature gives you call blending, call waiting, personalized number and much more.
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Personal number
when needed

For some salespeople, it's important to have their own number that they can display on certain sales projects and where they can also receive calls. Admin easily allocates the available numbers to its salespeople.

Skill based routing

Of course, you choose which agents are authorized for which inbound loop.

What features are included?

Integrate Callmaker

Inbound

Each inbound loop can be linked to one or more projects or campaigns.

Call blending

Allow an agent to take incoming calls between their outgoing calls.

Call forwarding

Transfer to a loop or transfer a call to a colleague or externally.

Personalized inbound

Calls on your personal number go to your personal loop. See missed calls.

Personalized exit number

A dedicated number that you display to the outside world and where you can also receive calls.

Skill based routing

Of course, you choose which agents are authorized for which inbound loop.

Callmaker for 0:-

Right now we offer free system review and onboarding. Take the opportunity to test the best algorithm on the market when it comes to dialer!
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CM Software AB
556999-9971
Stora Badhusgatan 18
411 21 Göteborg
Sweden