More than 10 new features in CallMaker 1.45

The latest version of CallMaker clearly shows where the platform is headed:
–
1. More automation
2. Better support for agents
3. Smarter tools for both outbound and inbound calls.

The Best Dialer of 2026 is here!

CallMaker 1.45 is more than just a technical update. It’s a release that makes day-to-day work easier for sales teams, appointment scheduling teams, customer service teams, and organizations that rely on structured calls as a central part of their sales process.

With Best Dialer 2026, you’ll gain new opportunities to optimize your business and boost efficiency.

The focus is on three things: creating better customer interactions, giving administrators more control, and helping agents work faster, more clearly, and more consistently.

–

Here's a quick overview of what's new

• AI and transcription: enhanced capabilities for transcription, anonymization, language support, and AI-powered review.
• Agent scripts: scripts built directly into CallMaker, customized with customer data, and available in the agent’s workflow.
• Smarter Inbound: Easier management of incoming and missed calls, including follow-ups and linking to customer profiles.
• Searchable phone calls: a better overview of actual calls, including those made from the dial pad.
• Audio device selector: Select your microphone and audio device directly in CallMaker to reduce common audio issues.
• Autopilot and Action Flows: more options for automating workflows, integrations, and user triggers.
• A more stable platform: over 50 bug fixes and improvements to calls, booking, statistics, filtering, and the user interface.
  
  ——————————————————————–

AI transcription that adds value after the call

–

Transcription is becoming increasingly important for companies that want to understand what is actually happening in their customer interactions. In CallMaker 1.45, the transcription feature has gained several new capabilities, including the anonymization of sensitive information, support for various transcription languages, and real-time transcription for businesses that do not use call recording.

This paves the way for better quality assurance, more efficient follow-up, and new types of AI support. For example, AI can be used to review orders, provide coaching, and analyze calls—without requiring the team to do any additional manual work.

For sales organizations, AI isn’t just about automation. It’s about making every call more valuable—even after the call has ended.

——————————————————————–

Agent scripts directly in CallMaker

–

With the new script feature, administrators can create scripts that agents can follow directly in CallMaker. Scripts can be displayed as a larger field on the customer card or as a pop-up that the agent can open as needed.

The templates can also be customized based on customer data—such as the customer’s name—in the same way as dynamic SMS messages. This allows the team to work more consistently without losing the sense of a personal customer dialogue.

——————————————————————–

Smoother handling of incoming calls

–

For organizations that handle incoming calls, prompt follow-up is essential. In CallMaker 1.45, it’s easier to route incoming calls to the correct customer record, create a new customer record when needed, and handle missed calls afterward.

This means fewer calls fall through the cracks. The agent can call the customer using the inbound history and then mark the case as resolved. At the same time, it becomes easier for team leaders and administrators to get an overview of what has actually been followed up on.

——————————————————————–

Search for actual phone calls—not just processed data

–

CallMaker previously had a search function that, in practice, searched for transactions. In version 1.45, this has been separated more clearly. The previous function is now called "Search Customer Card Transactions," while the new function, "Search Phone Calls," actually searches through calls.

This makes it easier to track all call activity—including calls made from the dial pad on the home screen. For businesses where calls are a key part of sales, bookings, or customer contact, this provides better traceability and a more complete history.

——————————————————————–

Select your microphone and audio device directly in CallMaker

–

Audio issues can waste a lot of time for a sales team. That’s why CallMaker 1.45 includes a long-awaited audio device selector for the CM phone. Users can choose which microphone and audio device to use directly within CallMaker.

There is also a visual preview that shows whether the microphone is picking up sound. This reduces the need to rely on the browser’s or operating system’s audio settings and makes it easier to get started with the right device.

——————————————————————–

Autopilot: More automation throughout every customer journey

–

CallMaker's Action Flows now offer several new features. These include support for typed variables, more precise scheduling, manual user triggers, management of inbound users, and improved integration responses.

This makes it possible to build more advanced workflows around, for example, follow-ups, integrations, internal tasks, and user interactions. The result is less administrative work and more processes that actually run on their own.

——————————————————————–

More control for administrators

–

Version 1.45 also includes improvements that make administration more transparent. A new change log shows when settings have been changed and by whom. This provides greater control, especially in organizations where multiple people work with system settings.

The system also supports the synchronization of field data between customer records, orders, and reservations. This can reduce duplicate work and help ensure that information remains up to date across multiple areas of the system.

——————————————————————–

Over 50 improvements under the hood

–

In addition to the visible new features, CallMaker 1.45 includes over 50 bug fixes and improvements. These include call handling, call recording, voicemail detection, predictive dialing, scheduling and calendar, statistics, export, filtering, user interface, and data integrity.

For users, this translates to a more stable and consistent platform. For the business, it means that CallMaker continues to evolve in terms of both functionality and reliability.

CallMaker for businesses that want to manage calls more efficiently

CallMaker is designed for organizations that want more than just a phone system. The platform combines a dialer, customer profiles, workflows, scheduling, call history, analytics, and automation into a single, integrated system.

With CallMaker 1.45, the platform becomes even more powerful for companies looking to improve their call processes, gain greater control over customer interactions, and provide their teams with better tools for their daily work.

With the latest update, CallMaker 1.45 offers a range of improvements that make managing customer communications easier and more efficient. Users will notice the difference thanks to enhanced usability and additional features that streamline workflows. This allows businesses to focus more on building relationships with their customers and less on technical challenges. Discover how CallMaker can make a difference for your team and your business!Book a CallMaker demo https://www.callmaker.se/kontakt/